Mostar, 23.03.2020.

Danish Refugee Council (DRC)

• Medical Assistant (m/f) – one position

Danish Refugee Council (DRC) has been working in Bosnia and Herzegovina since 1992 and closed its office in the country at the end of January 2010 after 18 years. In July 2018 DRC re-opened its mission responding to increasing and priority needs of Person of Concern (PoCs) in close cooperation with the BiH Authorities. More specifically DRC BiH focuses on improving the access to primary and secondary health care including psychosocial and mental health services to PoCs, as well as on enhancing the overall protective environment for PoCs, with particular focus on case management in SGBV, and timely outreach response to rights violations at the borders. DRC has the main office in Sarajevo and activities implemented in Una-Sana, Herzegovina- Neretva, Sarajevo and Tuzla Canton.

Duty Station: Bosnia and Herzegovina countrywide: USC, SC, TC, HNC - number of positions not specified

Period of engagement: contingent on donor funding

Recruitment process: may start prior to the closing date

Basic functions: Medical Assistant is responsible for the quality and effective medical operations and exercises in the field ensuring that the health needs of Persons of Concern (PoCs) are duly met. He/she carries out the quality improvement activities in collaboration with the relevant Health Team Leader and the Medical Team Advisor, in compliance with the law and policies related to Health Care in BiH, Una-Sana Canton, Sarajevo Canton, Tuzla Canton, and Hercegovina-Neretva Canton.

Reference: Medical Assistant refers directly to the Health Team Leader working under the supervision of the Health Program Manager and in close collaboration with other project involved staff. 

Specific duties and responsibilities:

• Performs regular field visits to the transit reception centers for PoCs in USC, SC, TC, and HNC in order to monitor their access to primary and secondary health services, as well as the need for individual health screening;
• Overseeing and reporting on refugee and migrant health situation, including those patients stranded or left unattended with humanitarian assistance at various locations in USC, SC, TC, and HNC;
• Provides medical care to PoCs in need, with the support of Medical Coordinator, establishing a strong quality control system and ensuring that PoCs’ rights are respected;
• Be present and contactable by designated health-related institutions and staff (e.g. PHC and Cantonal hospitals and clinics) during the assigned duty, with driving routines to the designated locations;
• Regularly liaises and communicates with all other relevant local departments and implementing agencies’ medical personnel on relevant medical issues, under the supervision of Medical Team Advisor;
• Facilitates that all undertaken services to PoCs are charged out in accordance with appropriate protocols;
• Contributes to the maintenance of a financial and administrative control system for payments committed and released by DRC related to the project implementation, under the supervision of Medical Team Advisor and with the support of the Finance Officer;
• Provides adequate response to other health and protection related tasks;
• Be adequately responsive and collaborative due to other local and central stakeholders' health-related priorities and requests, having consulted the supervisory DRC staff beforehand.

Qualifications & experience required 

• Medical high school diploma or equivalent.
• Ability to work in a challenging environment, assess the situation and carry out immediate actions;
• Experience on refugee/migration-related issues would be an asset

Work Experience

• Minimum of 1 year of relevant job experience

Key Competencies

• Ability to behave in a manner consistent with human rights obligations;
• Fluency in spoken and written BCS (Bosnian/Croatian/Serbian) and English;
• Computer literacy (Microsoft Word and Excel);
• Valid driving license, high level of professionalism evidence by clear driver’s record;
• In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You act in line with DRC’s vision and values. 

DRC as an employer

By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

Read more here about what our employees say about working in DRC.

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process. Visit drc.ngo to read more about what we do to secure robust safeguarding mechanisms.

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

Applications for this position should be sent via LINK.

Natječaj je objavljen na oglasnoj ploči i  na www.szzhnz-k.ba Službe za zapošljavanje HNŽ/K.

Mostar, 23.03.2020.